Process Analyst & Instructional Designer

Led training development for 9 distribution center departments, creating 50+ courses, Storyline modules, videos, and SharePoint pages over 12 months, increasing employee retention by ~50%.

Mapped and optimized departmental processes, integrating improvements into training programs.

Instructional Designer

Coordinated with SMEs, cross-department teams, and colleagues to ensure timely delivery, clarity, and consistency of content.

Managed LMS users, generated weekly/monthly reports, and administered Bindy, Intouch Insight, UKG, WinU, and Evolve systems.

Instructional Designer - Intern

Designed templates, guides, and interactive graphics.

Streamlined reporting and training workflows, supporting management decisions and improving operational efficiency.

Produced graphics and interactive visuals to enhance learner engagement and retention.

eLearning Design & Training Development

Completed with a perfect GPA of 4.0, specializing in designing interactive e-learning modules and multimedia training content.

Gained hands-on experience with instructional design tools and learning management systems to craft engaging digital learning experiences.

Bachelor of Education

Focused on effective pedagogy, curriculum development, and classroom strategies, completing the degree with 64%.

Developed practical skills in lesson planning and assessments to enhance student learning and engagement.

Bachelor of Science

Graduated with 73%, building a strong foundation in analytical thinking, problem-solving, and scientific reasoning.

Applied theoretical knowledge through experiments and projects to strengthen understanding across science and mathematics.